Experience from inside the operation
Our e-commerce perspective was developed while building and operating a seven-site business with eleven staff and approximately £2 million annual turnover. The systems had to support purchasing, stock, warehouse fulfilment, customer service, pricing, marketing and cash flow as one connected operation.
What the work can include
- commerce platform and integration architecture;
- inventory, purchasing and supplier workflows;
- warehouse picking, packing and returns;
- CRM and customer-service tooling;
- pricing, forecasting and decision support;
- paid-search data and commercial reporting;
- operational automation;
- margin, cash-flow and stock-risk analysis.
Our approach
We look beyond the storefront. A conversion improvement that creates unmanageable fulfilment work, poor stock exposure or weak margin is not a complete success. Digital operations should connect the customer promise to the systems and people responsible for fulfilling it.